Returns Policy

We want you to be 100% happy with your purchase. If something isn’t right, we’ll do our best to make it right.

Return Window

You can request a return within 30 days of receiving your order.

Eligibility for Returns

To be eligible:

Items must be unused, unworn, with all tags attached, and in the original packaging.

Proof of purchase (order confirmation) is required.

Items that don’t meet these conditions cannot be accepted.

How to Start a Return

Email us at iband.services@gmail.com with:

Your order number

Your full name

The shipping address used for the order

A brief reason for return

📩 Please do not send items back without contacting us first - unauthorised returns will not be processed. Once approved, we’ll provide the correct return address (based on your region) and step-by-step instructions.

Shipping Costs

Customers are responsible for return shipping costs. We recommend using a trackable service.

Exchanges

To exchange, please return your original item and place a new order.

If your strap doesn’t fit, reach out - in some cases, we can arrange a free size exchange.

Order Cancellations

Orders can only be canceled within 1 hour of being placed due to our automated system.

If you made a mistake (e.g. wrong size or address), contact us immediately. We’ll update it if possible before shipping.

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, contact us within 48 hours with:

A clear photo of the issue

A short description

We’ll review and resolve it promptly.

Non-Returnable Items

Sale items

Gift cards

Personal care products

Custom/personalised orders

Hazardous goods (e.g. flammable materials)

Refunds

Once your return is received and inspected, we’ll notify you of approval.

Approved refunds are issued to your original payment method within 10 business days.

If more than 15 business days have passed since approval and you haven’t received your refund, please contact us at iband.services@gmail.com.