Shipping Policy
Thank you for shopping at iBand. We strive to offer the best shipping options no matter where you’re located. Please read the following carefully to understand how and when your order may arrive.
Order Processing
Orders are processed within 1 hour of purchase, 7 days a week (including weekends and public holidays).
Once processed, your order is handed over to our trusted shipping partners for delivery.
Shipping Rates & Free Shipping
Free shipping on any orders worldwide.
Shipping Methods & Carriers
We ship using trusted third-party carriers, which may include local postal services, courier companies, or international logistics providers.
You will receive a tracking number once your order has shipped so you can monitor delivery status.
Delivery Time Estimates
These are estimated times. Actual times may vary due to customs, local delivery schedules, or other unforeseen delays.
| Region / Country | Estimated Delivery Time |
|---|---|
| United Kingdom | 6-10 business days |
| Mainland Europe | 6-10 business days |
| United States | 8-14 business days |
| Australia & New Zealand | 5-10 business days |
| Middle East | 5-14 business days |
| Rest of World | 5-14 business days |
Customs, Duties & Import Taxes
Orders shipped internationally may be subject to customs, duties, or import taxes in the destination country.
iBand is not responsible for these additional charges; they are the buyer’s responsibility.
Customs procedures, fees, and delays vary widely from country to country and may add extra time to delivery.
Address Accuracy & Delivery Issues
Please ensure your delivery information is complete and accurate.
If the address is incorrect or missing crucial information, we may need to contact you to correct it, which may delay shipment.
If your package is returned to us due to invalid address or refusal, additional shipping costs may apply for reshipment.
Shipping During Holidays & Unexpected Delays
During major holidays, high-volume periods, or due to unexpected circumstances (weather, lockdowns, etc.), please allow additional time for your order to arrive.
We will do our best to keep you informed of any delays.
Order Tracking
After your order has been shipped, you’ll receive an email with a tracking number.
Use the tracking number via our Track Order page (or via the carrier) to see real-time status.
Support & Contact
If you have any questions or concerns about your order or shipping, please contact us:
Email: iband.services@gmail.com
Support Hours: 24/7
Returns & Refunds
Please refer to our Returns Policy for full details.